Privacy Policy

Last updated: 6 October 2026

CoolCat Driving School (“we”, “us”, “our”) respects your privacy. This policy explains how we collect, hold, use and disclose your personal information, and how you can access or correct it. We handle personal information in line with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth).

This policy covers our website (coolcatdrivingschool.com.au), our online booking system, and the driving lessons we provide.

Personal information we collect

We only collect personal information that we need to provide our services. This may include:

  • Contact details, such as your name, phone number and email address.
  • Pick-up and drop-off addresses, such as your home, school or workplace.
  • Booking details, such as the lesson type, package, dates, times and your booking history.
  • Learner details relevant to your lessons, such as your learner permit status, logged driving hours and notes on your driving progress.
  • Parent or guardian details, if a parent or guardian books or pays for lessons for a learner under 18.
  • Payment details. Online payments are processed by Stripe. We do not see or store your full card number.
  • Messages you send us by phone, SMS, email or through our website.
  • Technical information when you visit our website, such as your IP address, browser type and the pages you visit.

We do not ask for sensitive information, such as health information. If you choose to tell us about something that affects your driving, such as a medical condition, we will only use it to keep your lessons safe, and only with your consent.

How we collect it

We collect personal information directly from you when you book a lesson, call or message us, use our website, or take a lesson. If a parent, guardian or someone else books on your behalf, we collect your information from them. Some technical information is collected automatically when you visit our website.

Why we collect and use it

We use your personal information to:

  • book, schedule and deliver your driving lessons
  • pick you up and drop you off
  • contact you about your bookings, including changes and cancellations
  • process payments and refunds
  • help you prepare for your VicRoads driving test, including test car hire
  • answer your questions
  • run, maintain and secure our website
  • meet our legal, tax and insurance obligations.

We will only send you marketing messages, such as special offers, if you have agreed to receive them. You can unsubscribe at any time. We comply with the Spam Act 2003 (Cth).

Who we share it with

We do not sell, rent or trade your personal information. We only share it where needed to provide our services, or where the law requires or allows it. This may include:

  • Stripe, to process online payments
  • our website hosting and email providers, who store data on our behalf
  • Google, whose Maps and Fonts services on our website receive your IP address when a page loads
  • our professional advisers, such as our accountant, insurer or lawyer
  • government authorities or law enforcement, where the law requires or allows it.

Overseas disclosure

Some of our service providers, including Stripe and Google, may store or process information outside Australia, including in the United States. We use reputable providers and take reasonable steps to make sure they protect your information in line with the APPs.

Cookies

Our website uses a small number of cookies that it needs to work properly. The Google Maps map on our website may also set cookies. We do not currently use advertising or tracking cookies. You can block or delete cookies in your browser settings, but parts of our website may not work properly if you do.

Automated decisions

Our online booking system automatically shows available lesson times and confirms your booking once payment is made. We do not use automated systems or artificial intelligence to make decisions about you that significantly affect your rights or interests.

How we protect it

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, change or disclosure. Our website uses an encrypted (HTTPS) connection, access to your information is limited to people who need it, and card payments are handled by Stripe’s secure systems.

If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme.

How long we keep it

We keep your personal information while you are a learner with us, and afterwards for as long as we need it for legal, tax and insurance reasons. For example, we keep financial records for at least five years, as tax law requires. When we no longer need your information, we securely delete it or de-identify it.

Dealing with us anonymously

You can make a general enquiry without telling us who you are, or by using a different name. To book and take lessons, however, we need your real name and contact details.

Learners under 18

Learners can start lessons from 16. If a learner is under 18, we may also collect a parent or guardian’s contact details, and we may talk with them about bookings and payments.

Accessing and correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it if it is wrong, out of date or incomplete. Contact us at admin@coolcatdrivingschool.com.au. We will respond within 30 days, and there is no charge to make a request. If we can’t give you access or make a correction, we will tell you why in writing.

Complaints

If you have a concern about how we have handled your personal information, please contact us first at admin@coolcatdrivingschool.com.au or on 0407 185 519. We will look into it and reply within 30 days.

If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

Contact us

CoolCat Driving School
Mitcham VIC 3132
Email: admin@coolcatdrivingschool.com.au
Phone: 0407 185 519